{"id":2544,"date":"2019-05-22T16:44:10","date_gmt":"2019-05-22T15:44:10","guid":{"rendered":"https:\/\/goodgovernanceawards.ie\/?post_type=portfolio&#038;p=2544"},"modified":"2019-05-23T10:51:04","modified_gmt":"2019-05-23T09:51:04","slug":"2018-best-governance-improvement-award-the-care-trust","status":"publish","type":"portfolio","link":"https:\/\/goodgovernanceawards.ie\/portfolio-item\/2018-best-governance-improvement-award-the-care-trust\/","title":{"rendered":"2018 Best Governance Improvement Award: The Care Trust"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-av_section-3ef07c12a2bb1670acbb6a6393332f22 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2544'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-25347b0a799d5b9f7058434b2a9c3182\">\n.flex_column.av-av_one_full-25347b0a799d5b9f7058434b2a9c3182{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-25347b0a799d5b9f7058434b2a9c3182 av_one_full  avia-builder-el-1  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvzeb0n6-3058951a756a4899d2d8799db37298f0\">\n.avia-image-container.av-jvzeb0n6-3058951a756a4899d2d8799db37298f0 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-jvzeb0n6-3058951a756a4899d2d8799db37298f0 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-jvzeb0n6-3058951a756a4899d2d8799db37298f0 av-styling- avia-align-center  avia-builder-el-2  el_before_av_heading  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image-2546 avia-img-lazy-loading-not-2546 avia_image ' src=\"https:\/\/goodgovernanceawards.ie\/wp-content\/uploads\/2019\/05\/The-Care-Trust.jpg\" alt='' title='The Care Trust'  height=\"274\" width=\"800\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/goodgovernanceawards.ie\/wp-content\/uploads\/2019\/05\/The-Care-Trust.jpg 800w, https:\/\/goodgovernanceawards.ie\/wp-content\/uploads\/2019\/05\/The-Care-Trust-300x103.jpg 300w, https:\/\/goodgovernanceawards.ie\/wp-content\/uploads\/2019\/05\/The-Care-Trust-768x263.jpg 768w, https:\/\/goodgovernanceawards.ie\/wp-content\/uploads\/2019\/05\/The-Care-Trust-705x241.jpg 705w, https:\/\/goodgovernanceawards.ie\/wp-content\/uploads\/2019\/05\/The-Care-Trust-450x154.jpg 450w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jvzeb92p-70cb058b3f43a1a306ce06ddd3a8384d\">\n#top .av-special-heading.av-jvzeb92p-70cb058b3f43a1a306ce06ddd3a8384d{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-jvzeb92p-70cb058b3f43a1a306ce06ddd3a8384d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-jvzeb92p-70cb058b3f43a1a306ce06ddd3a8384d .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-jvzeb92p-70cb058b3f43a1a306ce06ddd3a8384d av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-3  el_after_av_image  avia-builder-el-last '><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >2018 Best Governance Improvement Initiative<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-25347b0a799d5b9f7058434b2a9c3182\">\n.flex_column.av-av_one_full-25347b0a799d5b9f7058434b2a9c3182{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_full-25347b0a799d5b9f7058434b2a9c3182 av_one_full  avia-builder-el-4  el_after_av_one_full  avia-builder-el-last  first flex_column_div av-zero-column-padding column-top-margin'     ><section  class='av_textblock_section av-jvzedgdw-fc11825b32ad5fb6538963bd7c73b362'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong> Background<\/strong><\/p>\n<p>The Care Trust DAC (TCT) is owned by the Rehab Group and the Central Remedial Clinic and has been fundraising nationwide for these entities for over 40 years. TCT also fundraises, by arrangement, for the Mater Misericordiae University Hospital (MMUH). From 2008 \u2013 2017, TCT transferred \u20ac27 million to its beneficiaries. Contributors pay \u20ac15.00 a month and are entered into three lottery draws each month for Ford Fiesta cars and cash prizes.<\/p>\n<p>Incorporated in 1974, TCT has charitable status (CHY 13691) with Revenue and is registered (20043285) with the Charities Regulatory Authority. It operates in accordance with the Companies Act, 2014 and the Gaming and Lotteries Act, 1956, (as amended).<\/p>\n<p><strong>Issue Identified<\/strong><\/p>\n<p>Maintaining a Risk Register (RR) is a key requirement for good governance and, since 2015, TCT has regularly presented a comprehensive RR to its Board.<\/p>\n<p>The RR is prepared in line with the principles of ISO 31000: 2009: Risk Management \u2013 Principles and Guidelines. Despite limited resources, it is deemed vital to have a RR in line with best practice. The RR is a simple model with individual risk references; category and description; the level of impact (consequences) and probability (likelihood). It incorporates mitigating controls; a calculation of the residual risk level; and assigns risk owners and references action plans. Risk levels are calculated via a basic numerical score (3\/2\/1).<\/p>\n<p>TCT identified a need to make the RR a functional and meaningful resource across the organisation. Senior Management wanted it to be more interactive and accessible to staff, while the Board needed to retain high-level oversight of critical challenges.<\/p>\n<p><strong>Action Taken<\/strong><\/p>\n<p>TCT developed a RR Dashboard: a condensed front-end view of the register allowing oversight of key risks and current ratings. The Dashboard is securely hosted on a web-based platform, SharePoint, to allow users continual access. This facility gives comfort to the Board regarding the current risk environment and TCT\u2019s robust controls. The Dashboard is also demonstrated at meetings with Field and Administration staff, to allow them understand key risks and the importance of controls. Staff are encouraged to input into plans for mitigation. It is included in staff inductions, e.g., ensuring new fundraisers appreciate challenges and are inducted to buy-in to the process.<\/p>\n<p>The key aspect of this initiative is the integration of the RR with TCT\u2019s comprehensive Business Continuity Plan (BCP). This integration was necessary to ensure alignment of business continuity procedures with risk identification. The RR and BCP are fully cross-referenced, demonstrating connections and the interdependence between risks and continuity plans.<\/p>\n<p>For instance, as a fundraising entity, instances of adverse publicity are a key risk. This is categorised as a Reputation\/Financial risk and has a control rating of \u2018adequate\u2019, as we continually strive to manage exposure. As TCT Fundraisers conduct over 180,000 doorstep visits annually, this risk can\u2019t be eradicated without impacting business. This year, an issue arose in the field regarding the sign-up of vulnerable persons. Despite existing controls, including the Fundraisers\u2019 Code of Conduct, we were susceptible to complaints and adverse publicity. However, the alignment of the RR with the BCP ensured personnel understood the risk, potential impact and mitigating actions.<\/p>\n<p>When the controls failed to fully mitigate this risk, the BCP came into operation. This established that TCT had in place (1) a Contributor Charter and Complaints Procedure with communication to the Board; (2) a Media Action Plan, for instances where the Complaints Procedure didn\u2019t contain the issue. The BCP includes contact details for relevant personnel and media expertise, outlines the immediate steps required and facilitates a process whereby learnings feed back into the RR and governance framework.<\/p>\n<p><strong>Impact Achieved<\/strong><\/p>\n<p>The Dashboard\u2019s functionality (linking the RR and BCP) has transformed these documents into useful reference points for all stakeholders, providing direct connections between risks and practical actions.<\/p>\n<p>The Board continue to oversee TCT\u2019s risk appetite and to strategize accordingly. At other levels of the organisation, key risks are identified, assessed and mitigating controls are designed and implemented. The Dashboard is secure but accessible to all as an interactive tool to note, monitor and manage risk.<\/p>\n<p>Making good governance functional and operational is a key performance objective for TCT. We strive to embed the culture of good governance at all levels, empowering stakeholders to contribute to fulfilling TCT\u2019s mission: to secure sustained charitable giving, in an open and transparent manner, so as to empower children and adults to live life to the full.<\/p>\n<p>This initiative ensures TCT continues to uphold its core values: integrity and honesty; accountability; and transparency.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":2625,"comment_status":"closed","ping_status":"closed","template":"","tags":[],"portfolio_entries":[18,21],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2018 Best Governance Improvement Award: The Care Trust - Good Governance Awards<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/goodgovernanceawards.ie\/portfolio-item\/2018-best-governance-improvement-award-the-care-trust\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2018 Best Governance Improvement Award: The Care Trust - 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